Booking terms

For reservations made through Booking.com or Airbnb, the conditions shown by that platform apply. The direct-booking terms below apply only to a stay agreed directly with the hosts.

Request and confirmation

Availability, payment and confirmation are handled by the linked booking provider under the terms shown there.

Provisional hold and verification

Submitting the reservation form creates a provisional seven-day hold; it is not a confirmed reservation. The dates are blocked in our website calendar while the deposit is pending and are released automatically if the deposit is not received in time. We may cancel duplicate, technically automated, fraudulent or abusive holds immediately and may request reasonable verification before accepting a reservation. A reservation is confirmed only after the 20% deposit reaches our bank account.

Cancellation

You may cancel free of charge until 8 days before arrival. If you cancel 7 days or fewer before arrival, the 20% reservation deposit is non-refundable.

No-show

If you do not arrive during the agreed check-in period and do not contact us, the reservation will be treated as a no-show. The reservation may be cancelled, the dates may be released, and the 20% deposit will not be refunded.

Medical emergencies and exceptional circumstances

Please contact us as soon as possible. We review documented serious medical emergencies and other exceptional circumstances individually and may offer a refund, credit or change of dates. This does not guarantee a refund and does not affect mandatory legal rights.

Refunds

Approved refunds are returned through the original payment method where possible. Bank, card-provider or payment-provider processing times may apply.

House rules

Arrival is from 14:00 and departure is by 10:00. Pets, smoking and parties are not permitted. Children are welcome; cots and extra beds are unavailable. The confirmed offer identifies the booked apartment and its capacity.

Questions or complaints

Questions, privacy requests and complaints can be sent to privacy@apartma-podskalco.si with the reservation reference. We will try to resolve complaints directly and amicably.

Booking

Availability, payment and confirmation are handled by the linked booking provider under the terms shown there.